News Flash • Cybersecurity Incident Update June 10, 2024

Update on cyber security incidents

Updated on June 10, 2024

The City of Wichita reports that recovery efforts from the recent cybersecurity incident are progressing well, with most publicly accessible systems now back up and running, with a few exceptions.

Water metering, billing and payment processing systems are back online. Customers should expect to receive updated bills this week. Automatic payments will work as normal and customers should now be able to access their utility accounts online. Bills can be paid by credit card, cash, check and money order by coming to City Hall, accessing your water account online at https://link.wichita.gov, calling (316) 265-1300 or mailing payment.

Please note that due to the cyber incident that impacted bill and payment processing, some June bills will include more than 60 days of service. If needed, please speak with a representative at (316) 265-1300 to make payment arrangements and work out a plan to get your account back current. Please review the water bill payment FAQs at www.wichita.gov/alert if you experience disruptions in accessing your account.

Further service updates from the city:

• Wichita Public Library:
  • Availability: Public Wi-Fi is available at all locations; Libby (e-books, audiobooks, digital magazines) is available; materials can be checked in and out manually;
  • Not available: Reservations and renewals; customer account information; online catalog, automated materials editor in the Advanced Learning Library, online databases (Kanopy/LinkedIn Learning);
  • For a complete list of services currently available and unavailable at the library, visit www.wichita.gov/alert.
• Airport:
  • Public flight and gate display information is not yet online but is expected shortly;
• District Court:
  • Public warrant searches are expected to be available online on Monday, June 10. Although most court systems are online, we ask that citizens call (316) 268-4345 to confirm their court date, fees, or other information.
• Unless specifically noted otherwise, all other systems should be functional for residents by June 10, 2024. If residents experience additional system outages, please check www.wichita.gov/alert for system updates.

The City’s IT team continues to work tirelessly to resolve the remaining system outages. We thank our customers for their patience as there may be intermittent service interruptions over the next few days and weeks due to ongoing restoration efforts.

For the latest updates, FAQs, and contact information for other systems of interest, visit www.wichita.gov/alert.