Delta passenger says he received a nice message from flight attendant for her “understanding” after “poop accident” in the air

The passenger says he told the flight attendant when recounting the incident, “She did a great job under the circumstances.”

A Delta passenger talks about an unpleasant incident he says occurred on a recent flight – and how well the flight crew handled it.

The traveler claims a “poop accident” occurred during his trip on Thursday, May 30, according to his account of the incident on Reddit, titled “Was on a poopy flight – awesome flight attendant.” He said his reaction to the experience prompted the flight attendant to give him a nice note after the plane landed.

“I was on a flight on Thursday where a passenger in first class (FC) had a poop accident that caused an incredibly foul smell throughout the cabin,” he wrote. “The passengers wanted the FA (flight attendant) to clean it up. I went to her and told her that it wasn’t her job and she was doing a great job under the circumstances.”

“When I got off the plane, she gave me this. I wrote to Ed to tell him what a great job she did in a stressful situation,” he continued, referring to Delta CEO Ed Bastian.

Related: United Airlines flight diverted after dog poop lands in first-class aisle

In the note, the flight attendant apologized to the original author for the unexpected experience.

“I’m sorry your first class flight wasn’t as pleasant as it should have been. Thank you for your understanding. I sent you some miles,” the note read, followed by a smiley face.

Delta has not yet responded to PEOPLE’s request for comment.

Related: Southwest plane makes emergency landing in Colorado after flight attendants smell smoke in cabin

In the comments section of other Reddit users, there was mixed opinion about whether the flight attendant should be the one to clean up the mess.

“Good to have the flight attendants back. They definitely don’t get paid enough to clean up a biohazard caused by human waste. I understand that caused a crappy flight (ha!) but that’s just not their job,” one wrote.

Another asked: “The real question is: whose job is it then? If the person refuses to clean up their butt, what is the best solution? Ground the flight? Make life miserable for the paying customers and deal with the complaints later?”

Related topics: EasyJet flight cancelled after passenger pooped on the floor: A ‘very unpleasant experience’

Another commenter said he would prefer to do the cleaning himself if the crew were not instructed to do so.

“Listen, if I’m ever on a flight where there is poop on the floor and a crew member leaves it there because ‘it’s not their job,’ I will volunteer to clean it up if the staff provides me with the necessary safety supplies. I’d rather clean up the mess than smell it for a whole while,” the person wrote.

One user pointed out a trend he’s noticed recently.

“It seems there’s been a lot of pooping on airplanes lately,” they wrote. “Is this a new phenomenon or has this always happened?”

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In April, a United Airlines flight from Houston to Seattle was diverted to Dallas after a passenger’s dog did its business in the aisle.

Passenger James Hobbs, who claims to have been on the ill-fated flight, told PEOPLE at the time: “The mess in the first class toilet was so bad that even after cleaning it, they closed it for the rest of the flight.”

In early October 2023, an EasyJet flight to London Gatwick Airport was cancelled after a passenger defecated on the floor before takeoff.

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