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US Department of Transportation launches investigation into Delta delays – KIRO 7 News Seattle

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As delays and cancellations continue to mount at Delta Air Lines, the U.S. Department of Transportation has launched an investigation into the impact of last week’s CrowdStrike outage on travel.

( Read more current news )

Transportation Secretary Pete Buttigieg announced Tuesday that his department was investigating the airline after five days of cancellations and delays left thousands of passengers stranded, WSB reported.

On Monday, Buttigieg posted to X: “Delta must promptly refund consumers who choose not to rebook, offer free rebooking to those who do rebook, and provide timely reimbursement for food and hotel accommodations to consumers affected by these delays and cancellations, as well as adequate customer service.”

( CrowdStrike, Microsoft outage: Flights canceled, businesses worldwide come to a standstill )

Several airlines were forced to suspend operations when a CrowdStrike software update crashed Windows computers around the world on Friday, bringing many industries, including aviation, to a standstill.

( CrowdStrike: What is, what happened? )

Delta is still trying to restore systems, including one that ensures flights are fully staffed. That system is taking the longest to restore, WSB reported.

“The CrowdStrike bug required Delta’s IT teams to manually repair and reboot each of the affected systems, and additional time was needed for applications to sync and communicate with each other,” the company said, according to Forbes.

( Delta cancels another 600 flights )

As of 8:52 a.m. ET Tuesday, Delta had canceled 417 flights and delayed 356, according to Flight Aware.

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