Liverpool suspends ticket sales after cyberattack … Officials are unsure when sales will resume as this “sophisticated bot attack” is “unlike anything they have experienced before”

• Liverpool has suspended the sale of its “member tickets” until further notice
• Liverpool officials announced they had experienced a “sustained, sophisticated bot attack”
• It remains to be seen when Liverpool will resume ticket sales

Liverpool has suspended the sale of its “membership tickets” until further notice following a cyber attack.

Liverpool FC members who attended 13 or more league matches at Anfield last season were given the opportunity to purchase tickets for the first half of the 2024-2025 Premier League season on Wednesday.

However, it was a nuisance for fans that the website they were redirected to crashed within an hour, preventing them from buying tickets for the first home games of the season.

Liverpool responded immediately to their fans via email and issued a statement saying there was “a serious technical issue with the ticketing system.”

They had planned to resume the sale on Wednesday afternoon, but decided against it because the problem still existed. For this reason, they decided to postpone today’s sale to members who were successful in a vote.

Liverpool apologised for the error, saying it was a “sustained, sophisticated bot attack… different from attacks we have seen before”.

The email said: “This is extremely disappointing and frustrating as we have made a number of significant improvements to our supplier’s ticketing system to prevent this type of cybercrime.”

“We will continue to work with our fan groups to improve sales processes and systems and consider all options that will ultimately provide our fans with the experience they deserve.”

“We regret that we have not been able to prevent unacceptable fraudulent activities that have impacted our genuine and valued supporters.”

It is believed that an investigation has been launched to determine how the bot attack – a type of cyberattack that uses automated scripts – was able to penetrate Liverpool’s system.

In the meantime, the third-party provider operating the system will implement additional security measures before Liverpool confirm the date for the new sale.