New Mexico Department of Justice launches investigation into Memorial Medical Center

At a press conference in Las Cruces, New Mexico Attorney General Raúl Torrez said his office would investigate allegations that may constitute violations of New Mexico state and federal laws, including denial of medical services and refusal to treat cancer patients.

“It is obvious to me that the management of this facility has failed to give the proper place and priority to the well-being, safety and care of its patients,” Torrez said. “It is obvious to me that decisions have been and continue to be made from a perspective that appears to be primarily profit-driven and focused on maximizing profits, and without the necessary respect and consideration for the patients in their care.”

Barbara Quarell is a former Memorial Medical nurse who was diagnosed with cancer in September 2022. She was denied treatment because the hospital did not accept her insurance.

“I was just shocked,” she said. “I would never in a million years refer anyone to MMC. I feel like the quality of care has gone down, the staff-to-patient ratio is not enough and it’s just an unsafe place now.”

Attorney General Torrez said his office will also investigate allegations that Memorial Medical Center retaliated against current and former employees for speaking out.

“Any attempt to influence individuals associated with this institution to share information about its practices will be frowned upon and will be severely prosecuted by the Department of Justice,” Torrez said.

When KRWG reached out to Memorial Medical Center for comment, a spokesperson responded with the following written response:

“Memorial Medical Center was surprised to learn of this investigation during Attorney General Torrez’s press conference today. We remain committed to expanding access to health care and being a good community partner in Las Cruces and Doña Ana County and will cooperate fully with this investigation.”

The NMDOJ asks anyone who has been denied treatment at Memorial or other hospitals to report it at NMDOJ.gov or by calling 505-490-4060.