Cyber ​​incident update: Clinical impact in South East London | NHS England

NHS England London released its latest weekly data update on the clinical impact of the Synnovis ransomware cyberattack on Monday 3 June.

In response to the attack, NHS England London declared a regional incident and continues to coordinate the work of all affected services, as well as with neighbouring providers and national partners, to manage the disruption.

Urgent and emergency services remain available as normal. Patients should access services in the usual way by dialling 999 in an emergency and otherwise using NHS 111 via the NHS app, online or on the phone.

Patients will be informed of any changes to their care by their local NHS organisation through the usual contact channels, including texts, phone calls and letters.

Data for the fifth reporting week (1-7 July) shows that in the two worst-affected trusts, King’s College Hospital NHS Foundation Trust and Guy’s and St Thomas’ NHS Foundation Trust, 1,286 acute outpatient appointments and 100 planned procedures had to be postponed due to the attack.

This means that since 3 June, 6,199 acute outpatient appointments and 1,491 planned procedures have been postponed at King’s College Hospital NHS Foundation Trust and Guy’s and St Thomas’ NHS Foundation Trust.

Dr Chris Streather, Medical Director of NHS London, said: “We are seeing a reduction in the number of postponed appointments for acute outpatient treatments and planned procedures. Last week, 136 planned procedures were postponed, compared to 814 in the first week of the cyberattack.”

“This is still having a significant impact on patients and I understand it is distressing when a procedure is postponed. Across the capital, we continue to work with our NHS colleagues to provide mutual aid to minimise disruption to people’s care, particularly in south-east London. Working together, NHS organisations across London are developing plans to restore services.”

The incident has resulted in hospitals using more O negative and O positive blood types than usual, impacting national blood supplies.

NHS Blood and Transplant has urged blood donors with blood group O positive and O negative to make urgent appointments to donate at one of the 25 NHS blood centres in English towns and cities to help replenish supplies of blood group O following the cyber incident. You can visit blood.co.uk or call 0300 123 23 23 to make an appointment.

Cyber ​​investigations of this nature are complex and can take time. As more details become available from Synnovis’s comprehensive investigation, the NHS will continue to provide updates and a helpline has been set up to support those affected (incident helpline: 0345 8778967).

Further details of the incident, including a questions and answers section, can be found on the NHS England website.

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Update on the impact on NHS London based on provisional data reported by the trusts and organisations involved.

Please note that all figures provided are from unvalidated management information. This has been provided in the interest of transparency.

Updates will be provided weekly as the incident continues.

The update shows this for the week of July 1-7, 2024.

The next update will be on Thursday, July 18th.

Planned treatments (partial and outpatient treatments)

In Guy’s and St Thomas’ and King’s College Hospital NHS Foundation Trusts there were:

1. 100 planned procedures postponed (compared to 136 cancellations last week).
2. 5 of these were cancer treatments (compared to 13 in the week of June 24 previously)

It is too early to understand the impact on the 62-day performance and/or the Faster Diagnosis Standard for the affected trusts.

Effects of transplantation

30 organs were diverted for use by other trusts (compared to 29 last week).

maternity

In Guy’s and St Thomas’ and King’s College Hospital NHS Foundation Trusts:

Last week, zero planned cesarean sections were postponed/rescheduled (compared to zero the week before).

Ambulances

In Guy’s and St Thomas’ and King’s College Hospital NHS Foundation Trusts there were:

1. 1,286 outpatient hospital appointments were postponed last week (compared to 1,517 in the week commencing 24 June).
2. 148 outpatient appointments were postponed last week (compared to 127 in the week beginning 24 June).

Blood tests

Pathology services provided in south-east London this week remained unchanged – approximately 54% of normal capacity.

primary care

Primary care appointments will take place as usual, but blood tests have priority.

The impact on services and testing has been varied, however GP referrals have been significantly affected, with the main referrals being for blood sciences (haematology, biochemistry, immunology, virology). Normal services include histology (a diagnosis and study of the tissues used to diagnose infections, cancer and other diseases) and cervical smears.

Greater impact

Synnovis is carrying out specialist investigations for other hospitals in the country. However, the significant impact on services remains in South East London. Guy’s and St Thomas’ NHS Foundation Trust, King’s College Hospital NHS Foundation Trust and South London and Maudsley NHS Foundation Trust remain affected by a critical incident, while Oxleas NHS Foundation Trust, Lewisham and Greenwich NHS Trust, Bromley Healthcare and the primary health services in South East London remain significantly affected and are involved in the incident response.

Previous weekly data can be found on the NHS England website.