Wild video shows mail machine spitting packages onto floor at troubled USPS facility in metro Atlanta – WSB-TV Channel 2

PALMETTO, Ga. — Wild video shows a mail machine spewing packages onto the floor at a troubled mail center in metro Atlanta.

Channel 2’s Tyisha Fernandes was at the new Palmetto United States Postal facility Friday, where mail delays have drawn national attention, including from Sen. Jon Ossoff.

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The video shows “the MARS machine,” or Matrix Regional Sorter, spitting out packages so quickly that workers can’t catch them. Several lots upstairs.

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Federal Postmaster Louis DeJoy said the Palmetto is performing at 36 percent in terms of sending mail on time.

The postmaster now has a new deadline to resolve problems: one week.

The Palmetto facility was supposed to make operations more efficient, but management was an issue and it was difficult to keep the place running smoothly.

Workers were afraid to tell Fernandes what was happening inside, but one worker was so upset about the MARS machine malfunctioning that he sent a video.

Workers said problems like these explain massive mail delays across Georgia.

“You are failing miserably at your core mission,” Sen. Jon Ossoff said during an April 16 Senate space hearing.

Several congressional leaders demanded answers from DeJoy as he sat in the hot seat for hours. He told Ossoff that things in Georgia would improve soon.

“When will this be fixed,” Ossoff said.

“You will see the service improve. You should see it starting now and I think we’ll get to where we need to be in about 60 days,” DeJoy said.

It’s been about 30 days now.

Senator Ossoff said he had not heard anything or seen any improvement.

He sent another letter to DeJoy on Friday demanding an update in a week. Part of the letter reads: “As we have discussed over the past several weeks, there is an urgent need for USPS delivery performance in Georgia to improve immediately. »

Andrea Moore lives in Cobb County. She said she hadn’t received mail in three months, right around the time the Palmetto facility opened.

“I haven’t received a single letter, so I’m back here,” she said. “I’m trying to see where my mail is, my bills.”

She’s not the only one still having problems. Fernandes spoke to a mother who bought her daughter a trip to graduation. They will not be able to go because their passports are delayed.

Postmaster General grilled at US Senate hearing after months of mail delays in metro Atlanta

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