Datadog Event Management helps teams reduce alert fatigue

Datadog has added IT Event Management to its suite of AIOps capabilities. With Event Management, Datadog intelligently consolidates, correlates, and enriches all alarm events and important signals from Datadog and existing third-party observability tools into a consistent view. This process reduces alert fatigue, allowing teams to focus their time and resources on resolving issues.

Maintaining service availability is a critical challenge in today’s complex IT environments. When a critical incident occurs, operations teams are often faced with an overload of disparate alerts, leading to confusion and delays in prioritizing issues, identifying service owners, and determining the underlying cause. This can lead to alert fatigue and unnecessary duplication of effort, negatively impacting revenue and customer experience in the event of an outage.

Datadog’s AIOps capabilities enable teams to proactively identify root causes, reduce disruption through intelligent event correlation, and take action faster. By integrating Datadog’s IT service management offerings into a customer’s existing ecosystems, Event Management improves responders’ ability to quickly triage through intelligent correlation, deduplication, and enrichment of events with observability context across services and applications. This gives operations teams a complete picture of the underlying causes so they can respond to and resolve issues.

“With Datadog Event Management, we have fundamentally changed the way we correlate alerts by cutting through the noise and reducing redundancy. Now, instead of dealing with multiple incidents from the same root cause, we get one consolidated incident in our incident management tool,” said Martin Cote, vice president and head of infrastructure at Tecsys Inc. “This streamlined approach has transformed our operations by simplifying our work Site Reliability Engineers and reducing our alarm incidents by 69%.”

“As systems grow in size and complexity, the volume of incoming alerts and events can quickly become unsustainable, making it increasingly difficult for teams to prioritize which issues require immediate attention, summarize them, and route them to the necessary teams,” said Michael Whetten, VP of Product at Datadog.

“Event Management addresses this challenge by automatically reducing the massive volume of events and alerts into actionable signals that can generate tickets, report an incident, or trigger an automated remediation through our Workflows product. With the release of Event Management, Datadog now offers a robust AIOps solution that helps operations teams automate remediation efforts, intelligently and proactively prevent outages, and reduce the impact of an incident,” Whetten added.

With the addition of Event Management, Datadog’s AIOps capabilities help companies:

• Unify alarm data: Aggregate alerts and change events from third-party tools and Datadog into one case view to reduce tool overload and simplify investigations.
• Enrich events with context: Automatically enrich captured events with business-specific data from a configuration management database or operational table and normalize events with consistent tagging or create new tags for improved AIOps best practices.
• Intelligently correlate events: Empower teams to focus on what matters most with intelligent AI-powered correlation that helps alleviate alert fatigue and reduce duplication.
• Accelerate the renovation: Automate triage workflows and reduce investigation time by escalating and prioritizing cases, creating tickets in the preferred IT service management tool, or automating triage notifications along with observability context to accelerate discovery.

Event Management is now generally available. It can be purchased as a standalone product or as an addition to existing Datadog products.