“We’re stuck here”: Local passengers affected by CrowdStrike incident – ​​104.5 WOKV

“I said, ‘You can’t be serious,'” said Latonya Crumitie.

That’s how she reacted after she boarded a plane to New York and had to wait an hour before she could get off again.

“We have waited so long for this trip and now we can’t get a flight, we are stuck here,” she said.

She was planning a girls’ trip for a friend’s birthday, but like thousands of others flying Delta, United or American Airlines at Jacksonville International Airport, her joy turned to frustration when a bug by CrowdStrike affected Microsoft products.

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“It’s been very frustrating; we’ve been here since about 4:30 a.m.,” Crumitie said.

After the flight was canceled, travelers like Crumitie tried to plan their next steps.

“We will not give up the journey. We will continue to try to find a solution,” she said.

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A JIA official said passengers should check flight status using current information.

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